| How easy did you find it to contact us? |
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If you booked the taxi using the telephone, was the
phone answered promptly
and in a polite manner? |
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| If no, please give details: |
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Did the telephonist listen to your journey
requirements
and respond accordingly? |
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| If no, please give details: |
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If you booked the taxi via the internet did you find
the
booking system easy to use? |
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| If no, please give details: |
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Are there any other methods of booking you might
find
useful? |
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| If yes, please give details: |
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| Overall, how would you rate the booking process? |
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| Did the taxi arrive on time? |
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| If no, please give details: |
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Did the driver come to your door to assist you and/or
any
bags to and from the vehicle? |
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| Was the driver courteous and helpful at all times? |
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| If no, please give details: |
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Did you feel safe and secure at all times during your
journey? |
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| If no, please give details: |
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| Did the vehicle meet your access requirements? |
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| If no, please give details: |
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| Overall, how would you rate your journey? |
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| Do you plan on using the service again? |
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| Would you recommend ExeAccess to a friend? |
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If you have any further comments regarding the
service
please
use the space
provided to let us know. |
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Please tick this box if you do not want your
comments used
for marketting
purposes. |
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